The Skytrax 2025 rankings have unveiled the Top 10 Most Improved Airports, showcasing facilities that have successfully transformed their operations and passenger experiences. From Berlin’s remarkable resurgence to Mumbai’s innovative congestion solutions, these airports have tackled specific challenges while enhancing overall travel satisfaction.

Airports often evoke mixed feelings, with some prompting passengers to rush for the next flight, while others create such inviting environments that travelers look forward to their layovers. This year's winners illustrate that even the most daunting aviation hubs can reach new heights through strategic improvements.

1. Berlin Brandenburg Airport (BER)

After enduring a storied history of delays and challenges, Berlin Brandenburg Airport (BER) has risen to prominence as the World’s Most Improved Airport in 2025. Once a cautionary tale, BER has implemented a series of comprehensive upgrades, enhancing passenger services, terminal efficiency, and operational excellence.

Key transformations include:

• Renovated Passenger Flow Systems: Streamlined navigation through the airport.
• Upgraded Security Checkpoints: Faster and more efficient screening.
• Expanded Dining and Retail Options: A diverse range of local and international cuisines.

Moreover, BER has embraced digital innovation, introducing smart navigation and contactless services, while its sustainability initiatives, such as solar panels and improved waste management, make it a model for eco-friendly travel.

2. Almaty International Airport (ALA)

Kazakhstan’s Almaty International Airport (ALA) has earned the second spot through strategic modernization that brings it up to international standards. Significant terminal expansions have created more spacious areas, effectively reducing congestion.

Notable improvements include:

• Advanced Baggage Handling Systems: Lowering lost luggage incidents.
• Upgraded Immigration and Customs Facilities: Quicker processing times.
• Enhanced Lounge Areas: Catering to both business and leisure travelers.

The airport’s expanded connectivity options, with new airlines and routes, position ALA as a vital hub between Europe and Asia.

3. Bangkok Suvarnabhumi Airport (BKK)

Thailand’s Bangkok Suvarnabhumi Airport (BKK) has claimed third place, integrating traditional Thai hospitality with modern technology. The airport has made significant investments to reduce wait times and enhance passenger comfort.

Improvements include:

• Expanded Immigration Facilities: Automated processing for quicker entry.
• Upgraded Terminal Amenities: Featuring local cuisine and cultural elements.
• Enhanced Ground Transportation: Facilitating easier access to the city.

BKK has also addressed passenger comfort with improved air conditioning and seating throughout the terminals.

4. London Gatwick Airport (LGW)

London Gatwick Airport (LGW) ranks fourth, implementing targeted improvements to tackle the challenges of a major European hub. The airport has made strides in technology-driven solutions for better passenger flow.

Key enhancements include:

• Upgraded Check-in Facilities: More self-service options available.
• Enhanced Security Screening: Maintaining safety while improving efficiency.
• Expanded Retail and Dining Options: Catering to diverse passenger needs.

Furthermore, Gatwick has increased accessibility for passengers with mobility challenges, making travel more inclusive.

5. Taiwan Taoyuan Airport (TPE)

Taiwan Taoyuan Airport (TPE) has secured fifth place by embracing innovative approaches to passenger service. The airport maintains a high standard of cleanliness while integrating the latest technology.

Improvements include:

• Smart Terminal Navigation Systems: Helping passengers navigate easily.
• Upgraded Duty-Free Shopping: Competitive pricing and quality.
• Enhanced Food Courts: Offering both international and local cuisine.

TPE has also improved transit facilities, making it an attractive choice for connecting flights.

6. Ulaanbaatar Airport (UBN)

Mongolia’s Ulaanbaatar Airport (UBN) ranks sixth after comprehensive upgrades that modernize the facility. Despite its challenging geographic location, UBN has improved passenger service quality significantly.

Notable upgrades include:

• Modernized Terminal Buildings: Enhanced climate control.
• Efficient Customs and Immigration: Streamlined processes for travelers.
• Improved Ground Services: Faster aircraft turnaround times.

Additionally, UBN has introduced dining options that celebrate Mongolian culture while meeting international standards.

7. Mactan-Cebu Airport (CEB)

The Philippines’ Mactan-Cebu Airport (CEB) has achieved seventh place through strategic enhancements that bolster its position as a gateway to the country’s tourist destinations.

Key improvements include:

• Expanded Terminal Capacity: Accommodating increasing tourist traffic.
• Upgraded Baggage Handling: Reducing wait times for luggage.
• Enhanced Retail Areas: Showcasing local products.

CEB has also improved ground transportation connections, facilitating easier access to popular tourist spots.

8. Punta Cana Airport (PUJ)

Punta Cana Airport (PUJ) in the Dominican Republic ranks eighth, enhancing its reputation as a premier Caribbean hub. The airport focuses on creating an inviting atmosphere from the moment passengers arrive.

Improvements include:

• Upgraded Immigration Facilities: Faster processing for tourists.
• Expanded Duty-Free Shopping: Featuring Caribbean specialties.
• Enhanced Dining Options: Showcasing local Dominican cuisine.

With improved air conditioning and seating areas, PUJ offers better comfort in the tropical climate.

9. Nadi Airport (NAN)

Fiji’s Nadi Airport (NAN) has achieved ninth place, positioning itself as the primary gateway to the South Pacific. The airport invests in upgrades to meet the needs of international tourists.

Notable enhancements include:

• Modernized Check-in Facilities: More efficient processing systems.
• Upgraded Customs Areas: Smoother handling of tourist traffic.
• Enhanced Retail Stores: Featuring Pacific island products.

NAN has also improved transit facilities for passengers connecting to other Pacific destinations.

10. Mumbai Airport (BOM)

India’s Mumbai Airport (BOM) rounds out the top 10 with strategic enhancements addressing the challenges of one of the world’s busiest aviation markets. The airport focuses on reducing congestion while maintaining high safety standards.

Key improvements include:

• Expanded Terminal Facilities: Better passenger flow management.
• Upgraded Retail and Dining Areas: Showcasing Indian culture.
• Enhanced Ground Transportation Connections: Improving city access.

Mumbai Airport has also invested in technology systems that streamline passenger processing, significantly reducing wait times.

Bottom Line

These ten airports exemplify that with dedicated effort and strategic investment, even the most challenging aviation facilities can undergo remarkable transformations. From Berlin’s impressive revival to Mumbai’s solutions for congestion, each airport has effectively enhanced the passenger experience. Next time you find yourself at one of these airports, you might discover that your layover could become an unexpected highlight of your journey.

Emirates Flight Catering has embarked on a landmark expansion with the ground-breaking of a new Dh160 million laundry facility under its Linencraft brand at Dubai Investment Park, creating 400 direct jobs and boosting its operational capacity by over 50 percent. This strategic investment addresses the surging demand in the UAE’s hospitality, aviation, and healthcare sectors amid rapid sector growth and infrastructure developments.

The new facility will add 150 tons daily to Linencraft’s current processing ability of 280 tons across four locations. It features two advanced modular hospitality bulk laundry units with a combined capacity of 142 tons per day, plus a dedicated garment plant that can handle over 28,000 pieces daily. This high-tech setup incorporates next-generation automation to enhance efficiency, reduce manual labor, and ensure resilience with built-in redundancies to maintain uninterrupted operations even at peak times.

 Energy-efficient systems are integrated to minimize environmental impact, reflecting a sharp focus on sustainability.

Shahreyar Nawabi, CEO of Emirates Flight Catering, emphasized the boldness of this move, stating, “This investment reflects both the scale of opportunity we see in the market and our determination to lead the industry forward. With this advanced facility, we’re not just increasing capacity we’re setting new standards through smart technology and sustainability.” The expansion is timely, as more than 10,000 new hotel rooms are expected in the UAE by 2027 alongside the upcoming major international events and Dubai Airport’s ongoing expansions, all driving a steep rise in demand for large-scale laundry services including staff uniforms and institutional laundry needs.

Linencraft currently serves over 100 clients across airlines, hospitality, healthcare, and corporate sectors, employing around 1,300 people. The new facility solidifies its position as the UAE’s largest and most trusted commercial laundry provider, capable of onboarding 40 additional hospitality clients with this capacity boost.
The project is led by UAE-based general contractor ASIA Prime, which is committed to delivering quality and operational excellence throughout the construction process.

This expansion complements broader Emirates Group initiatives, which recently unveiled a global talent drive to recruit 17,300 employees across Emirates and dnata, further underscoring the Group’s growth and commitment to meeting future demand in aviation and related services.

By scaling up climate-conscious operations and leveraging smart technologies, Emirates Flight Catering’s new Linencraft facility is poised to support the country’s booming service industries with efficiency, reliability, and sustainability well into the future.

IndiGo Airlines, India’s largest low-cost carrier, has aggressively expanded its cockpit workforce by recruiting over 1,000 pilots in the past two years, bringing its total pilot strength to 5,456 by the end of FY25. This milestone surpasses the combined pilot count of Air India and Air India Express, which stands at 5,449, underscoring IndiGo’s dominant position in the Indian aviation sector.

This rapid increase in pilot numbers coincides with IndiGo’s substantial fleet growth, currently operating 434 aircraft, with over 920 more on order, including long-range Airbus A321XLRs and A350s to support its international ambitions. The accelerated hiring is a strategic move to maintain operational reliability in the face of soaring passenger demand and an industry-wide shortage of pilots. It also differentiates IndiGo from competitors like Akasa Air, which faced pilot resignations and flight cancellations in late 2024.

India’s aviation market is witnessing unprecedented growth, with domestic air travel rising to 165 million passengers in FY25 a 17% increase over pre-pandemic levels and international travel up 49% to 34 million. Responding to this surge, IndiGo has also strengthened its cabin crew roster to over 10,212 personnel.

IndiGo is leading industry efforts in gender diversity, with women constituting 16% of its pilot workforce approximately three times the global average and aiming to reach 1,000 female pilots by 2025. The commitment to inclusivity was highlighted when the airline onboarded 77 female pilots on India’s 77th Independence Day.

Financially, IndiGo posted a profit after tax of ₹7,258 crore for FY25, marking its second consecutive year of profitability, in contrast to losses reported by other carriers such as Air India and Akasa Air.
Despite a 17% decrease in the issuance of Commercial Pilot Licenses (CPLs) in 2024, government data indicates there is currently no shortage of trained pilots in India, though the demand forecast is significant, with an estimated need for 21,500 pilots by 2034. IndiGo’s proactive recruitment and diversity initiatives position it well to meet the challenges of India’s rapidly expanding aviation market.

On 22 July 2025, Dubai, UAE, the Emirates Group launched an extensive global talent acquisition campaign aimed at recruiting 17,300 professionals during the current financial year. This hiring goal is symbolic, matching the population size of a mid-size town or the seating capacity of 58 Airbus A350 aircraft. The recruitment drive is part of the Group’s ongoing expansion strategy, reinforcing its industry-leading position.

The available opportunities span across 350 different roles across Emirates and dnata, the two flagship businesses under the Group. Emirates, recognized as the world’s most profitable and largest international airline, along with dnata, a global leader in air and travel services, are looking to fill positions that include cabin crew, pilots, engineers, commercial and sales teams, customer service, ground handling, catering, IT, human resources, and finance. Notably, dnata alone seeks over 4,000 specialists in cargo, catering, and ground handling operations.

HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive of Emirates Airline & Group, emphasized that this ambitious recruitment is aligned with Dubai’s Economic Agenda D33 and the Group’s growth trajectory. He expressed that the goal is to attract world-class talent capable of driving innovation, excellence, and the future transformation of the aviation industry. He views this initiative as an opportunity for skilled professionals to become integral to the Group’s ongoing success and expansion.

To reach potential candidates globally, the Emirates Group will hold over 2,100 open days and various talent acquisition events across 150 cities throughout the year. These events will provide a chance for prospective pilots, IT professionals, engineers, and cabin crew members to engage directly with recruitment teams and long-serving Emirates employees sharing their experiences. In addition to international outreach, Dubai-based events will focus on involving UAE national students and graduates, supporting national workforce development.

Since 2022, the Emirates Group has recruited more than 41,000 professionals, with nearly 27,000 in operational roles, contributing to the current workforce size of approximately 121,000 employees. The Group continues to be a magnet for talent around the world due to its strong brand reputation, people-centric policies, tax-free remuneration, comprehensive benefits, and esteemed training and career development programs.

In the past financial year alone, the Group received in excess of 3.7 million job applications, illustrating its global appeal. Candidates are drawn to Dubai not only for professional opportunities but also for the city’s safety, economic stability, advanced technological infrastructure, forward-looking policies, and vibrant lifestyle.

For those residing in Dubai and working for the Emirates Group, benefits are extensive, including eligibility for profit sharing, comprehensive medical and life insurance coverage, a wide array of travel benefits encompassing annual and service-related leave tickets, concessional rates for family and friends, discounted cargo rates, and membership privileges unlocking reductions at hundreds of retail, hospitality, and lifestyle destinations.

Candidates interested in joining the Emirates Group can explore available positions and upcoming recruitment events worldwide by visiting the Group’s official careers portal. This recruitment drive showcases the Emirates Group’s unwavering commitment to growth, innovation, and maintaining its status as a global employer of choice, while welcoming talented professionals prepared to contribute to shaping the future of aviation.