Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

Starting July 1, 2025, Armenia has opened its doors visa-free to citizens and residents of all Gulf Cooperation Council (GCC) countries, including the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. This landmark policy allows GCC passport holders and expatriates with valid residency permits (valid for at least six months) to visit Armenia for tourism, leisure, or business stays of up to 90 days within any 180-day period—without the need for a visa.

This move marks a significant expansion of Armenia’s visa-free regime, which previously applied only to select GCC nationals such as those from the UAE, Qatar, and Kuwait. By extending visa-free access to all GCC countries and their residents, Armenia aims to position itself as an accessible and welcoming destination in the South Caucasus, capitalizing on growing interest among Gulf travellers seeking authentic cultural experiences, scenic landscapes, and unique culinary offerings.

Armenia’s rich historical heritage, including ancient monasteries and vibrant urban culture in its capital Yerevan, combined with its natural beauty such as Lake Sevan and Dilijan National Park make it an attractive choice for GCC visitors. The country’s strategic location at the crossroads of Europe and Asia, coupled with direct flights from Gulf carriers like flydubai, Air Arabia, and Wizz Air, further enhances its appeal.

Officials highlight that the visa exemption will not only boost tourism but also strengthen economic and cultural ties between Armenia and the Gulf region, fostering increased business exchanges and investment opportunities. The policy also broadens accessibility for the substantial expatriate communities residing in the GCC, facilitating easier travel and deeper regional connections.

In summary, Armenia’s new visa-free entry for GCC citizens and residents is a strategic step to attract more visitors from the Gulf, offering them hassle-free access to explore its rich culture, stunning landscapes, and business potential starting mid-2025.

Yemen has launched an electronic visa (e-Visa) system designed to ease travel for foreign visitors. Officially introduced on June 24, 2025, this platform allows travelers to apply online for various visa types, including tourist, business, and diplomatic visas. Currently, payments must be made in cash at designated locations.

Overview of the e-Visa System

This initiative aims to simplify travel and restore confidence among international visitors, marking a significant step in Yemen's digital transformation to modernize public services and enhance border security. The e-Visa launch coincides with Yemen's efforts to rebuild global ties following years of internal conflict, humanitarian challenges, and limited consular operations abroad.

Key Features of the e-Visa System

Managed by the Immigration, Passports and Nationality Authority (IPNA), the e-Visa system was developed with assistance from the International Organisation for Migration (IOM) and funded by the United States. The platform is accessible at click here.

Travelers can apply for various visa types, including:

• Business Visa: For foreign nationals engaging in commercial activities.
• Diplomatic Visa: For government officials and diplomats.
• Exit Visa: Required for individuals leaving Yemen, especially in special circumstances.
• Multi-Entry Visa: Allows multiple entries for business or tourism.
• Special Visa: For specific purposes, subject to approval.
• Tourist Visa: For individuals visiting for leisure.
• Transit Visa: For travelers passing through Yemen to another destination.
• Work Visa: For those seeking employment in Yemen.

This streamlined approach replaces Yemen's previous manual visa process, which often faced delays due to administrative challenges and limited embassy services.

Application Process: Mostly Digital with Payment Limitations

To apply, users must:

1. Create an Account: Register on the official platform.
2. Fill Out the Application Form: Select the appropriate visa type and complete the required fields.
3. Upload Required Documents:
   • Passport: Must be valid for at least six months.
   • Return Ticket: Proof of onward travel.
   • Health Certificate: Confirming absence of infectious diseases.
   • Supporting Documents: Such as invitation letters, admission certificates for students, or business contracts.

Although the application process is largely digital, online payments are not yet available. Travelers must make cash payments in USD at the Immigration office or designated consulates. Integration of online payment options is anticipated in the future, which will further streamline the process.

Once submitted, e-Visas are typically issued within 3 to 5 business days via email, allowing travelers to plan their trips more effectively.

Importance for Travelers

The new e-Visa system offers a safer, faster, and more reliable means of entering Yemen, particularly beneficial for tourists and business travelers. It reduces reliance on in-person embassy services, which have been inconsistent due to ongoing political and security issues.

Yemen is home to a rich cultural heritage, including UNESCO World Heritage Sites such as the Old City of Sana'a and the ancient city of Shibam. Its unique landscapes, including the Socotra Archipelago, known for its biodiversity, may attract adventurous travelers seeking off-the-beaten-path experiences.

Other Visa Options for Travelers to Yemen

Despite the new e-Visa system, traditional visa requirements remain in place for many travelers. Here’s a brief overview:

1. Business Visa: Commonly issued for foreign nationals, requiring:

   • An invitation letter from a Yemeni company.
   • Valid passport, recent photographs, and a health certificate.
   • Processing typically takes up to 7 days.

2. Student Visa: For those studying in Yemen, requiring:

   • A letter of acceptance from the educational institution.
   • Standard documentation as required by the e-Visa system.

3. Diplomatic/Official Visa: Available to government officials and diplomats, requiring:

   • Additional documentation such as a letter from the relevant government agency.

4. Tourist Visa: Group tourism visas are mentioned in the e-Visa system, but individual tourist visas may not always be available. Some embassies, like the Yemeni Embassy in Washington, D.C., currently do not issue tourist visas.

Travel Tips and Considerations

• Visa on Arrival: Not available for most nationalities, including Indians and Americans. All visas must be obtained prior to travel.

• Health Requirements: A medical certificate confirming the absence of infectious diseases is mandatory for all visa types. This is particularly important due to ongoing public health concerns.

• Travel Insurance: Strongly recommended due to ongoing instability and potential for emergencies. Ensure coverage includes medical evacuation and repatriation.

• Safety Precautions: Stay informed about the security situation in Yemen. Register with your embassy upon arrival and follow local advisories.

• Cultural Awareness: Familiarize yourself with local customs and traditions to respect cultural sensitivities during your stay.

Looking Ahead

The introduction of Yemen’s e-Visa system is a promising development for travelers and business professionals. By digitizing the application process, Yemen aims to make entry procedures more efficient and secure. However, travelers should remain updated with the latest information from Yemeni embassies and consulates, as visa policies may change rapidly due to the country's complex political landscape.

This new system not only enhances accessibility but also reflects Yemen’s commitment to modernizing its approach to international relations and tourism. As the country continues to navigate its challenges, the e-Visa initiative may play a crucial role in revitalizing its economy and cultural exchanges with the world.

Kuwait has officially approved the issuance of seven-day transit visas for select travelers entering the country via land, particularly through the Abdali border crossing, as part of its strategy to streamline border procedures and enhance regional mobility. The new visa policy, directed by First Deputy Prime Minister and Minister of Interior Sheikh Fahad Al-Yousef, specifically targets Gulf citizens, expatriates residing in GCC countries, European nationals, and diplomatic personnel, especially those arriving from Iraq or transiting through Iran.

Colonel Waleed Al-Azmi, Director of the Abdali Border Crossing Administration, announced that the transit visa allows eligible non-residents to stay in Kuwait for up to seven days, enabling travel between Abdali Port and Kuwait International Airport, or vice versa, to organize onward journeys or complete necessary travel arrangements. The visa is not extendable and does not permit holders to work or study in Kuwait.

To apply, travelers must present a passport valid for at least six months, a confirmed onward ticket, and proof of transit, such as accommodation details or supporting documents for their next destination. The visa application can be submitted through the Kuwait Port Authority, Kuwaiti consulates, or, for some nationalities, via an online portal. The processing fee is KWD 2 (about USD 6.50).

Diplomatic personnel and embassy representatives are also permitted to be present at the border to assist their nationals during the entry and exit process, ensuring smoother procedures and additional support. This move is coordinated between the Ministry of Interior and the Ministry of Foreign Affairs, with certain exceptions and special exemptions available for select nationalities.

The introduction of the 7-day transit visa reflects Kuwait’s broader efforts to facilitate cross-border movement, support regional connectivity, and maintain robust security and compliance at its borders

Thailand’s tourism sector is facing significant challenges as the ongoing Israel-Iran conflict disrupts travel from key Middle Eastern markets. The Tourism Authority of Thailand (TAT) warns that arrivals from five countries Iran, Iraq, Jordan, Lebanon, and Syria could drop by as much as 50%, with early signs of decline already evident in popular destinations like Phuket due to airspace closures.

Thapanee Kiatphaibool, governor of the TAT, explained that several major airlines flying to Thailand including Emirates, Etihad, Qatar Airways, Flydubai, Air Arabia, Oman Air, and SalamAir have rerouted flights to avoid conflict zones. Tehran-based Mahan Air has temporarily suspended its Bangkok and Phuket routes, causing the Iranian market to effectively vanish during this period.

These five countries represent about 7% of Middle Eastern visitors to Thailand, with the region (excluding Israel) accounting for 100,781 travelers in June 2024. The timing of the conflict coincides with the Eid al-Adha festival, a peak travel period that last year brought 7,165 tourists from these markets. This year, arrivals are expected to fall sharply to between 3,500 and 5,000 as tourists and airlines postpone trips amid uncertainty.

The TAT is also monitoring potential longer-term impacts on larger Middle Eastern markets such as Saudi Arabia, the UAE, Oman, Kuwait, Qatar, and Bahrain, which together contribute 80% of Thailand’s Middle East tourism. Concerns over air travel safety could further dampen demand, affecting hotels in Bangkok, Pattaya, Phuket, and Chiang Mai, which are popular with Middle Eastern visitors.

If the conflict is resolved soon, arrivals may begin to recover in July. Some airlines, including Royal Jordanian Airlines, plan to launch new routes, such as the Amman-Bangkok service starting in August. However, a full recovery depends on how long and severe the conflict’s effects prove to be.

The TAT aims to attract 1.06 million visitors from the Middle East in 2025, an 11% increase over last year, and generate approximately 86 billion baht in revenue. As the situation evolves, Thailand’s tourism industry remains cautiously optimistic but vigilant about the challenges ahead.

Saudi Arabia’s General Directorate of Passports (Jawazat) has reiterated that fees paid for exit and re-entry visas are strictly non-refundable, even if the visa is canceled—a policy that has been reconfirmed as thousands of expatriates plan their summer travel. This clarification was issued following a public inquiry from a resident, to which Jawazat responded unequivocally: “If the exit and re-entry visa is cancelled, the fees are non-refundable”.

Under current regulations, a single exit and re-entry visa costs 200 Saudi riyals and is valid for up to two months, with an additional 100 riyals for each extra month, provided the resident’s permit (iqama) remains valid. For multiple exit and re-entry visas, the fee is 500 riyals for up to three months, and 200 riyals for each additional month.

Notably, for residents who are already outside the Kingdom and need to extend their visas, the extension fees are doubled—200 riyals per month for a single visa and 400 riyals per month for a multiple visa.

The process for issuing, canceling, or extending these visas is managed digitally through the Absher platform. To cancel a visa, users must log in, access “Services for Sponsors,” select the relevant individual, and confirm the cancellation; however, the fee remains non-refundable regardless of the reason for cancellation.

Recent regulatory updates have also introduced higher fees for expatriates outside Saudi Arabia, including doubled extension charges and increased costs for renewing residency permits (Iqama) abroad. Penalties for not using or canceling a visa within the allowed time can be steep, starting at 1,000 riyals for the first offense and rising to 3,000 riyals for repeated violations. Overstaying outside Saudi Arabia after a visa expires incurs a fine of 100 USD per month.

These rules apply to all visa holders, including professionals, domestic workers, and dependents, and are part of broader changes to residency and travel regulations aimed at streamlining processes and ensuring compliance. Authorities urge residents to carefully plan their travel and visa applications, as changes or cancellations will not result in a refund of paid fees.